Terms and Conditions
Terms and Conditions
The Coin Guy does not provide financial, investment and or taxation advice and therefore does not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site. You are required to consult your own advisor for recommendations and guidance on financial issues. We have no control over the contents of third party sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The Coin Guy reserves the right to update and/or change content on this site without notification. You are responsible to take notice of these changes.
If the need arises we may suspend access to our site or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.
If any part of this agreement should become void, illegal or unenforceable it will be replaced by the commercial and legal condition most similar in context, the remainder of the terms and conditions shall remain in full effect within this agreement.
Normal The Coin Guy trading hours are 9:30am to 5:30pm Monday to Friday, excluding public holidays. Orders for bullion will be accepted online or by telephone (03 97836288) within these hours subject to availability.
Intellectual Property Rights
The Coin Guy is the owner of the intellectual property rights of the content published on this site. All rights are reserved and you agree to not distribute any of this material (including images) without our written consent. Otherwise this material is exclusively for private use.
The Coin Guy is committed to protecting your privacy. Any information that we do collect is for use in enriching your experience with the website or in providing improved customer service. Your information is secure with us and it is used only as outlined in these terms and conditions.
During your use of this website The Coin Guy will collect information relating to you both generally and specifically as well as technical information in regards to how you access this site. The general information we collect is based on age group, location, interests and other non-identifying factors which is used as indication of general usage trends to adjust and maintain the website. Information that can identify you, such as your name, address and telephone numbers are used to facilitate ordering. The technical information is to identify hardware and software specifications of the system you use to access out site in order to maintain the site. None of this information is shared with any third party through any means whatsoever unless legally required to.
Our website does use ‘cookies’ to deliver a personalised experience. ‘Cookies’ are a marker for the exclusive use of this website and allows your browser to keep track of the pages you have visited and any information that you have entered. A ‘cookie’ cannot install or run programs on your computer and they are used solely by the server that created the cookie. If however you would like to deactivate this feature you can do so by adjusting the setting on your browser. Please note that if you do choose to reject cookies then some ease of interactivity might be lost.
The Coin Guy publishes a daily price list which is only indicative pricing. The pricing for all products, services and delivery costs are calculated at the time of the contract and based on the spot price plus a premium.
All prices quoted on www.thecoinguy.com.au are updated only during business hours Monday to Friday (excluding Public Holidays). These prices are indications of ' The Coin Guy’ retail and bulk prices and are not firm commitments to buy or sell at the indicated price. Prices will be confirmed at the time of purchase/sale.
The Coin Guy transactions are carried out in Australian dollars (AU$) and processed through PayPal. All international orders are charged in Australian dollars at the exchange rate of the day.
The Coin Guy. sells bullion (gold, silver and other precious metals), nuggets and some coins which are defined as bullion through this website. Bullion purchases are subject to these additional terms and conditions which you are bound by from the moment the purchase order has been processed.
You recognize that on receiving your purchase order we enter a binding agreement with other parties for procurement of the bullion. The bullion price for your order is from the daily ‘live spot price’ effective when you place the order. Your total includes the bullion ordered, delivery charges and any additional charges. We will send you a notification of your total, including all charges, when the order is placed.
.When we have received the funds then we will send you a tax invoice detailing all charges.
In the event that a bullion purchase becomes overdue or unpaid we may do one or all of the following:
Cancel your order and refund the deposit back to you less any administration cost and drop of metal prices.
Retain the metals for an extended period of time until payments are cleared.
Cancel the order, retain any deposits and close your account which includes refusal of any future transactions.
Additionally, you cannot place a bullion order exceeding $200,000 in a day and all bullion purchases must be accompanied by suitable proof of identity as required by Australian law.
The Coin Guy. reserves the right to refuse any order. In the situation where we do reject an order you will be notified and your deposit will be returned to you within 5 business days (excluding public holidays).
Payment of Order
A binding contract to purchase exists once the buyer agrees the price and completes the purchase. At this time, the buyer assumes all price exposure risk on the goods. No products will be shipped from The Coin Guy until payment is received in cleared funds and in total. Please note that it takes longer for funds to be received through PayPal transactions than with bank deposit.
Goods and Services Tax (GST)
GST is not charged on Bullion sales. However, bullion sales in Australia do incur GST on charges for freight and insurance. All other orders for delivery within Australia are subject to the Australian Goods and Services Tax (GST). International orders do not incur GST. GST is included in the prices on our website.
After receiving and processing your order The Coin Guy will issue you with an email notification, which will include the date your order was despatched, the tracking number of your parcel and a link to the relevant postal carrier which to track it through.
Please ensure the details for the shipping address you enter during checkout are correct as these cannot be changed. If specified during check-out items can be collected from our store. Shipping is actioned within 2 business days (excluding public holidays).
Domestic Shipping (Australia):
All items are sent through Australia Post with the option to track your item once it is received by the Australia post delivery centre.
Upon request and agreement of charges by the customer we can arrange for signature on delivery or other shipping methods.
International Registered Post: 5 – 12 business days.
Upon request we can make other posting arrangements that our customers may prefer. However, we will not be responsible for any additional charges that may incur.
Please Note: We are not responsible for security, import duties, taxes and handling charges that may be incurred by the country we ship to. These charges are not included in the item price or shipping charges and are the buyer’s responsibility. Prior to purchase please check with your postal service or customs in regards to restricted or prohibited items posted to your country.
Warranty and Returned Goods Policy
Return is accepted within 7 days after the buyer's receiving the item.
We accept returns if the item was not described accurately or if the item is faulty.
We do not accept responsibility for goods damaged whilst in transit with the shipping service.All returns must include all original items undamaged and in re-sealable condition with all applicable packaging including any booklets and certificates.We do not take responsibility for items that already have been posted so if you want to pay for insurance please notify us so we can make arrangements.
Return shipping is paid by Buyer.
The Coin Guy shall not be liable for any loss or damage arising in connection with disruption to or malfunction of any system, device or service. You must not commence or maintain any proceedings against The Coin Guy in respect of any such loss or damage.
he Coin Guy is not liable for failure to perform any obligation if said failure is a result of unforseen circumstance beyond our control, these are force majeure events that include but are not limited to acts of God, natural disasters, civil unrest, war, electrical failure, flood, earthquake, lightning strikes governmental action or inaction and epidemic. In these situations our obligations are suspended while we are prevented from performing them. We will fulfil our obligations as soon as practicable after any or all of these events.
The Coin Guy is based in Victoria and operates under Victorian legislation. By accepting the above terms and conditions and with access to this site you recognize and agree that any disputes or actions in regard to The Coin Guy will be determined in Victorian courts and settled by the laws operating therein.